We’re pleased to inform you that 99% of access points (APs) are now back online, and data transmissions have resumed as expected. For the remaining APs, Meraki is actively working on their recovery.
If you are still experiencing issues, we encourage you to open a ticket directly with Meraki support for further assistance.
As the situation is nearly resolved, we will be closing this incident.
Thank you for your patience and understanding throughout this process.
Posted Nov 16, 2024 - 20:44 UTC
Update
Dear Customers,
We’re pleased to inform you that the majority of access points (APs) are now back online, and data transmissions have resumed as expected.
Our teams are actively monitoring the situation to ensure a smooth and complete restoration.
Thank you for your understanding.
Posted Nov 16, 2024 - 12:44 UTC
Monitoring
Dear Customers,
We’re pleased to inform you that Meraki engineers have implemented a fix for the identified issue, and it is currently being deployed across all affected systems.
The server update on Meraki’s side may take up to two hours to complete, and it may take a few additional hours for all access points (APs) to fully recover. However, no action is required on your side.
We’re happy to report that we are already seeing many access points (APs) coming back online. As they do, data transmissions are resuming as expected.
We’d also like to reassure you that no data updates have been lost during this period. Our teams are actively monitoring the situation to ensure a smooth restoration and will keep you informed of any further developments.
Thank you for your understanding.
Posted Nov 16, 2024 - 11:43 UTC
Update
Dear Customers,
We’re pleased to inform you that Meraki engineers have implemented a fix for the identified issue, and it is currently being deployed across all affected systems.
The server update on Meraki’s side may take up to two hours to complete, and it may take a few additional hours for all access points (APs) to fully recover. However, no action is required on your side.
We’d also like to reassure you that no data updates have been lost during this period. Data transmission will automatically resume as the tags come back online.
Our teams are actively monitoring the situation to ensure a smooth restoration. We will keep you informed of any further developments.
Thank you for your understanding.
Posted Nov 16, 2024 - 11:14 UTC
Update
Dear Customers,
We want to provide you with the latest update regarding the ongoing issue.
Meraki engineers have identified a problem on their backend and are actively working to resolve it.
Engineers from both our team and the Meraki team are collaborating closely, and this has been classified as a Priority 1 (P1) for both organizations.
We will share additional updates as soon as more information becomes available.
Thank you for your patience and understanding as we work to address this matter.
Posted Nov 16, 2024 - 10:24 UTC
Identified
Dear customers,
We have engaged with Meraki support and engineers are working on it.
We will keep you informed as it progresses.
Thank you for your understanding.
Posted Nov 16, 2024 - 08:46 UTC
Investigating
Dear customers,
Since midnight, 16th of November, Meraki access-points are progressively disconnecting from VUSION Cloud.
Our engineers are investigating the case.
We will keep you informed as the situation evolves.
On behalf of VUSION group, we thank you for your understanding.
Posted Nov 16, 2024 - 06:42 UTC
This incident affected: Europe (VUSION Manager - Europe) and Americas (VUSION Manager - Americas).