VUSION Cloud Status

All Systems Operational

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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational

VUSION Manager - Europe Operational

VUSION Cloud API - Europe Operational

Americas Operational

VUSION Manager - Americas Operational

VUSION Cloud API - Americas Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Europe] VUSION Cloud maintenance Nov 21, 2024 08:00-11:00 UTC

Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance, we will update the VusionCloud platform in order to improve your environment.

Clients are advised to reschedule any activities that could potentially generate transmission events, outside of this maintenance. This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you might experience minor disturbances on matchings and data integration, and delays in your transmissions.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Maintenance summary:
- General updates on the environment (improvements and bug fixes)

Thank you for your understanding,
VusionGroup team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Nov 12, 2024 - 09:51 UTC

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

[Americas] VUSION Cloud maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 11:02 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 19, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:01 UTC

Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance, we will update the VusionCloud platform in order to improve your environment.

Clients are advised to reschedule any activities that could potentially generate transmission events, outside of this maintenance. This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you might experience minor disturbances on matchings and data integration, and delays in your transmissions.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Maintenance summary:
- General updates on the environment (improvements and bug fixes)

Thank you for your understanding,
VusionGroup team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Nov 12, 09:32 UTC

Nov 18, 2024

Vusion Link issue

Resolved - Dear customers,

Our metrics are showing that the workaround implemented has proven effective.

Our engineers will keep monitoring the situation and investigating as to the root cause. We have identified an issue on Azure back-ends, and we are escalating to understand the cause.

A postmortem report will be provided later.

On behalf of VUSION group, please accept our apologies. We would like to thank you for your understanding.
Nov 18, 11:56 UTC

Monitoring - A fix has been implemented for the issue causing Vision Link to display offline messages and for matchings that were not functioning correctly. Our team is actively monitoring the system to ensure stability and optimal performance.

We appreciate your patience as we worked to address these problems. If you experience any further issues, please don’t hesitate to contact us. Thank you for your understanding.
Nov 18, 11:19 UTC

Investigating - We are aware of an issue causing Vision Link to display offline messages. Our team is actively investigating and working to resolve the problem as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as they are available.

Thank you for your understanding.
Nov 18, 11:07 UTC

Nov 17, 2024

No incidents reported.

Nov 16, 2024

Connection issues with Meraki APs

Resolved - Dear Customers,

We’re pleased to inform you that 99% of access points (APs) are now back online, and data transmissions have resumed as expected. For the remaining APs, Meraki is actively working on their recovery.

If you are still experiencing issues, we encourage you to open a ticket directly with Meraki support for further assistance.

As the situation is nearly resolved, we will be closing this incident.

Thank you for your patience and understanding throughout this process.
Nov 16, 20:44 UTC

Update - Dear Customers,

We’re pleased to inform you that the majority of access points (APs) are now back online, and data transmissions have resumed as expected.

Our teams are actively monitoring the situation to ensure a smooth and complete restoration.

Thank you for your understanding.
Nov 16, 12:44 UTC

Monitoring - Dear Customers,

We’re pleased to inform you that Meraki engineers have implemented a fix for the identified issue, and it is currently being deployed across all affected systems.

The server update on Meraki’s side may take up to two hours to complete, and it may take a few additional hours for all access points (APs) to fully recover. However, no action is required on your side.

We’re happy to report that we are already seeing many access points (APs) coming back online. As they do, data transmissions are resuming as expected.

We’d also like to reassure you that no data updates have been lost during this period. Our teams are actively monitoring the situation to ensure a smooth restoration and will keep you informed of any further developments.

Thank you for your understanding.
Nov 16, 11:43 UTC

Update - Dear Customers,

We’re pleased to inform you that Meraki engineers have implemented a fix for the identified issue, and it is currently being deployed across all affected systems.

The server update on Meraki’s side may take up to two hours to complete, and it may take a few additional hours for all access points (APs) to fully recover. However, no action is required on your side.

We’d also like to reassure you that no data updates have been lost during this period. Data transmission will automatically resume as the tags come back online.

Our teams are actively monitoring the situation to ensure a smooth restoration. We will keep you informed of any further developments.

Thank you for your understanding.
Nov 16, 11:14 UTC

Update - Dear Customers,

We want to provide you with the latest update regarding the ongoing issue.

Meraki engineers have identified a problem on their backend and are actively working to resolve it.

Engineers from both our team and the Meraki team are collaborating closely, and this has been classified as a Priority 1 (P1) for both organizations.

We will share additional updates as soon as more information becomes available.

Thank you for your patience and understanding as we work to address this matter.
Nov 16, 10:24 UTC

Identified - Dear customers,

We have engaged with Meraki support and engineers are working on it.

We will keep you informed as it progresses.

Thank you for your understanding.
Nov 16, 08:46 UTC

Investigating - Dear customers,

Since midnight, 16th of November, Meraki access-points are progressively disconnecting from VUSION Cloud.

Our engineers are investigating the case.

We will keep you informed as the situation evolves.

On behalf of VUSION group, we thank you for your understanding.
Nov 16, 06:42 UTC

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.